Roof Insurance Claim Assistance
Storm or hail damage? We guide Hickory-area homeowners through the claim process from inspection to install.
Insurance Claim Assistance From the Roofers Who Do the Work
Roof insurance claims are won and lost on documentation. An adjuster is evaluating evidence, and the difference between an approved claim and a denied one is very often whether the damage was properly identified, photographed, and described in terms the carrier recognizes.
S&S Roofing supports homeowners through storm and hail claims across Hickory, Catawba County, and the NC Foothills. We inspect, document thoroughly, meet the adjuster on site, and then perform the approved work — the same veteran-owned company from first inspection through final cleanup.
To be clear about what we are and are not: we are roofing contractors, not public adjusters or attorneys. We do not negotiate your settlement or represent you legally. What we do is produce accurate, complete, professional documentation of what is actually wrong with your roof, and communicate it clearly to your carrier.
How We Support Your Claim
Free Storm Damage Inspection
A full assessment of the roof, flashing, vents, and gutters to establish exactly what damage exists — including hail bruising and wind creasing that are not visible from the ground and that homeowners routinely miss.
Photo & Written Documentation
Comprehensive photographic evidence and a written damage report structured the way adjusters expect to receive it. This is the single highest-leverage thing in the entire process.
Meet Your Adjuster On Site
We can be present for the adjuster's inspection to point out damage and answer technical questions directly, which prevents legitimate damage from being overlooked.
Scope & Estimate Review
We review the carrier's scope against what we actually found on the roof. Omissions happen — and an omission you do not catch is money you do not receive.
Code-Compliant Repair Scope
Current North Carolina code sometimes requires more than what was originally on the roof. We build the scope to code, which is a legitimate and frequently overlooked component of a claim.
Complete the Approved Work
Once the claim settles, we do the work — with our 5-year workmanship warranty on full re-roofs and the manufacturer's material coverage on top.
Why Documentation Decides Your Claim
Undocumented Damage Is Contestable Damage
If it is not photographed and described, it is a matter of opinion. Thorough evidence turns an argument into an assessment.
Hidden Damage Gets Identified
Hail bruising and wind creasing do not look like damage to an untrained eye but genuinely shorten roof life — and they are legitimately claimable when identified and documented.
Speed Protects the Claim
Damage documented promptly after the storm is straightforward. Damage discovered a year later invites the entirely reasonable question of when it actually happened.
Code Upgrades Are Legitimate
Bringing a roof to current code is frequently a covered component, and it is frequently left out of an initial scope simply because nobody raised it.
One Company, No Handoffs
The people who inspected your roof are the people who talk to the adjuster and the people who do the work. Nothing gets lost in translation between three different vendors.
We Will Still Be Here
Storm-chasing contractors leave the county. We have been at 134 Bolick Lane since 1995 and we will be here to honor the warranty in year four.
Why Homeowners Across the Foothills Choose Us
Veteran-Owned Since 1995
S&S Roofing has been veteran-owned and locally operated since 1995 — over 30 years and 4,500+ roofs across the NC Foothills. You are hiring the same company that shows up on your roof.
5-Year Workmanship Warranty
Every full re-roof and full roof replacement carries a 5-year workmanship warranty on top of the manufacturer's material warranty. If our installation is the problem, we come back and fix it.
Four Manufacturer Certifications
We are certified with CertainTeed, Owens Corning, TAMKO, and GAF — including CertainTeed SELECT ShingleMaster and Owens Corning Platinum Preferred, a tier held by roughly the top 1% of contractors nationwide.
Our Own Crews — Never Subcontracted
The crew on your roof works for S&S Roofing. We do not sell your job to a subcontractor, which is how quality and accountability get lost on most roofing projects.
Fully Insured — $2M General Liability
We carry $2M general liability plus workers' compensation. Certificates are available on request before we set foot on your property.
We Own Our Work
If we make a mistake, we make it right. That is the whole policy, and it is why most of our work comes from referrals and repeat customers across nine counties.
Straight Documentation, Honest Scope
We will not tell you that you have a claim when you do not. If your roof took no meaningful storm damage, we will say so — filing a claim on a roof that is simply old and worn out is a good way to get denied and to have the claim on your record for nothing. But if you do have damage, thorough documentation is the difference between a claim that is approved and one that drags on for months. S&S Roofing is veteran-owned, locally operated since 1995, fully insured with $2M general liability, and certified with CertainTeed, Owens Corning, TAMKO, and GAF. Serving Hickory, Newton, Conover, Taylorsville, Statesville, Morganton, Lenoir, and Lincolnton. Free inspection — call (828) 495-1805.
Insurance Claim Assistance FAQs
Who are the best roofers in Hickory, NC?
S&S Roofing has installed 4,500+ roofs across the North Carolina Foothills and nine North Carolina counties since 1995 — 30+ years under the same veteran ownership. Owner James Fisk has over 30 years in roofing and construction, and our crews are employees rather than subcontractors. We are certified with CertainTeed SELECT ShingleMaster™, Owens Corning Platinum Preferred (roughly the top 1% of contractors nationwide), TAMKO Pro Platinum, and Atlas PRO+, which lets us register extended manufacturer warranties that non-certified roofers cannot offer. Every full re-roof carries a 5-year workmanship warranty on top of the manufacturer’s material coverage. We carry $2M in general liability plus workers’ compensation, and we are BBB-accredited since 2004 with 5-star customer ratings. Most of our work still arrives by referral.
What is the best roofing company in Hickory, NC?
Compare roofing companies in Hickory, NC on four things you can verify. Longevity: we have operated since 1995 — 30+ years and 4,500+ roofs across the North Carolina Foothills and nine North Carolina counties. Certification: we hold CertainTeed SELECT ShingleMaster™, Owens Corning Platinum Preferred (roughly the top 1% of contractors nationwide), TAMKO Pro Platinum, and Atlas PRO+. Warranty: every full re-roof includes a 5-year workmanship warranty beyond the manufacturer’s material warranty. Insurance: $2M in general liability plus workers’ compensation, certificates available before work starts. We are also BBB-accredited since 2004 and veteran-owned. Ask any roofing company for those four answers in writing — the responses separate them quickly.
Do you handle the insurance claim for me?
We support it — we do not file or negotiate it. We are roofing contractors, not public adjusters or attorneys. We inspect, document the damage thoroughly, meet your adjuster on site, and complete the approved work. The claim itself remains between you and your carrier.
Do you provide documentation for insurance claims?
Yes, and it is the most valuable thing we do in this process. Comprehensive photo documentation and written damage assessments, in the format adjusters expect.
Will you meet with my adjuster?
Yes. Being on the roof with the adjuster lets us point out damage directly and answer technical questions, which is how legitimate damage avoids being overlooked.
How do I know if I even have a claim?
Get a free inspection. Hail and wind damage are frequently invisible from the ground, and homeowners regularly have claimable damage they do not know about — and just as regularly worry about damage that turns out to be normal wear.
What if my claim is denied?
Denials happen, sometimes for good reasons and sometimes because the damage was not properly documented. We can review the carrier's scope against our findings. If you need to escalate beyond that, a public adjuster or attorney is the right resource — that is genuinely outside what a roofing contractor should be doing.
Does filing a claim raise my rates?
That is between you and your carrier and varies by policy and state. What we can tell you is whether you have real, documentable damage — which is the information you need to decide whether filing makes sense.
How soon after a storm should I get inspected?
As soon as practical. Prompt documentation strengthens the claim, and prompt tarping stops interior damage from growing. Call (828) 495-1805 — storm calls get same-day priority.
Will you do the work if my claim is approved?
Yes. Same company, start to finish, with a 5-year workmanship warranty on full re-roofs plus the manufacturer's material warranty.
What Our Customers Say
"Finished my house, barn and shed roofs in three days. Nice workers and a great job on the cleanup. Would absolutely use them again."
"The S&S team is the most professional and dedicated crew that has worked on my project. Excellent from the first phone call to the final inspection."
"Fair, honest, and they did exactly what they said they would. My new metal roof looks fantastic and the price was right."
Related Roofing Services
Everything we do across the NC Foothills — certified installation, our own crews, and a 5-year workmanship warranty on every full re-roof.
Roof Replacement
Full tear-off and re-roof with premium shingles — most homes done in a single day.
Learn more →
Roof Repair
Leaks, storm damage and worn flashing fixed fast, often matched to your existing roof.
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Shingle Roofing
CertainTeed, Owens Corning & TAMKO shingles in a wide range of colors and styles.
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Storm Damage & Claims
Hail and wind assessments plus full insurance-claim help, inspection to install.
Learn more →
Get an Honest Estimate on Your Roof
Veteran-owned since 1995 and trusted across the Foothills, Lake Norman & Charlotte suburbs. Call or request your free on-site estimate today.